PRIVACY POLICY

JB Osteopaths
Effective Date: 01/07/2025

1. Who We Are

Business Name: JB Osteopaths
Address: 12 The Maples, Banstead, Surrey, SM7 3QZ
Email: jbosteopaths@gmail.com
Phone: 07928928510
Data Controller: JB Osteopaths

At JB Osteopaths, we are committed to maintaining the trust and confidence of our patients and visitors. We understand the importance of privacy and ensure all personal data is collected and processed securely, fairly, and lawfully.

2. What Information We Collect

We may collect and process the following personal information:

  • Identity Information: Name, date of birth, gender.

  • Contact Information: Address, telephone number, email address.

  • Health Information: Medical history, GP details, diagnosis and treatment records.

  • Payment Details: For billing and invoicing purposes.

  • Appointment Details: Dates, times, and notes from consultations.

3. How We Use Your Information

We use your personal data to:

  • Provide safe, effective osteopathic care and treatment.

  • Maintain accurate medical and administrative records.

  • Communicate with you about appointments or treatment.

  • Manage payments and invoices.

  • Fulfil legal and professional obligations.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent – For certain types of communication or data sharing.

  • Contract – To deliver the treatment and services you request.

  • Legal Obligation – To comply with applicable healthcare regulations.

  • Legitimate Interests – For efficient business operations and patient care.

 

For sensitive health data, we process it under Article 9(2)(h) of the UK GDPR, as it is necessary for the provision of healthcare.

5. How We Store and Protect Your Data

Your data is stored securely in digital formats only.

  • Electronic records are encrypted and protected by strong passwords.

  • Only authorised staff have access to your information.

  • We retain records for a minimum of 8 years (or until a child turns 25), in line with professional guidelines.

6. Sharing Your Information

We do not sell your data. We may share it only when necessary:

  • With your GP or other healthcare providers (with consent).

  • With insurance companies (where applicable).

  • With regulators or legal authorities if legally required.

7. Your Data Protection Rights

You have the right to:

  • Request access to your personal data.

  • Request correction of any inaccurate or incomplete data.

  • Request deletion of your data (where legally permissible).

  • Object to or restrict how we process your data.

  • Withdraw consent at any time (if applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Website and Cookies (If Applicable)

If our website uses cookies, we do so to improve user experience and gather anonymous analytics data. You can control or disable cookies through your browser settings.

9. How to Contact Us

If you have any questions or concerns about how your information is handled, please contact:

Jasmine Parsons or Brishen Beech

JB Osteopaths

12 The Maples, Banstead, Surrey, SM7 3QZ

Email: jbosteopaths@gmail.com

Phone: 07928928510

10. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in the law or our practices. The latest version will always be available at our clinic or on our website.

DISCLAIMER

JB Osteopaths

Effective Date: 01/07/2025

1. No Medical Guarantee

The information provided by JB Osteopaths on our website, printed materials, social media, or during consultations is for general information only. It is not intended to replace professional medical advice, diagnosis, or treatment. While we aim to support your health and wellbeing, we cannot guarantee specific results, and individual responses to treatment may vary.

2. Individual Assessment Required

Any advice, exercises, or treatment recommendations are based on your personal assessment by a qualified osteopath. Do not apply general advice without consulting a registered professional, as it may not be suitable for your specific health condition.

3. Not a Substitute for Emergency Medical Care

Osteopathy is a complementary therapy and is not a substitute for emergency or specialist medical care. If you are experiencing a medical emergency, severe symptoms, or health concerns unrelated to musculoskeletal care, please contact your GP, call 999, or attend your nearest A&E.

4. Exercise and Self-Care Guidance

Exercise programs or self-care routines provided are designed with your individual needs in mind. If you experience pain, discomfort, or other unexpected effects while performing any recommended activity, stop immediately and contact your practitioner.

5. Use of External Resources

We may provide links to third-party websites, products, or services. These are offered in good faith for your convenience, but JB Osteopaths accepts no responsibility for the content, accuracy, or privacy practices of any third-party providers.

6. Professional Regulation and Insurance

All osteopaths at JB Osteopaths are fully qualified, insured, and registered with the General Osteopathic Council (GOsC). We adhere to all current professional standards and codes of practice in the UK.

7. Informed Consent

By booking and attending an appointment at JB Osteopaths, you confirm that you understand this disclaimer and provide consent for osteopathic assessment and treatment based on the clinical judgment of your practitioner.

Contact Us

If you have any questions or concerns regarding this disclaimer or your treatment, please do not hesitate to contact us.